Quality Policy

Quality Policy

Quality is all about the trust of our Consumers and Customers. At Phono Engineers, Quality is the foundation of our company and is fully embedded in our Innovation promise. Every day,
Phono Engineers products and brands are chosen by millions of people all over the world to fulfil their technology and communication needs, at every moment of the day, and across their lifetime.
This trust is based upon our quality image and our reputation for consistently delivering high quality products. It has been built up over many years, ever since Phono Engineers came into being in 1986. Every product on the shelf, every service and every customer contact helped to shape this trust.

Business-handshake-contract

Phono Engineers as a brand name on a product is a promise that it is safe to use, that it complies with all relevant laws and regulations and that it constantly meets our high standards of Quality. Each and every Phono Engineers employee is involved in and dedicated to achieving high Quality standards for our customers through the application of the Phono Engineers Quality Management System.
To sustainably create value and to effectively and efficiently build customer trust, Quality at Phono Engineers is to:
1. Guarantee safety and full compliance by respecting our policies, principles and standards
with full transparency,
2. Ensure preference and consistency to delight customers by valuing what they value and
by offering products, systems and services that always meet or exceed their expectations,
3. Strive for zero defects by constantly looking for opportunities to apply our continuous
improvement approach to deliver competitive advantage, and
4. Engage everybody’s commitment across our complete value chain and at all levels of our
organization to build the Phono Engineers Quality Culture.